I don’t believe I am the only one who has noticed the indifference and conspicuous silence of the media on the poor quality telecom services in this country; the silence of the media is so deafening it is not funny anymore.
It is about time the media stopped describing us as listeners, viewers and readers; and it is time the telecom companies stopped describing us as subscribers or customers. We are citizens; human beings, whose rights are being blatantly violated, through the indecent flirtation between the media and the telecom operators. The radio stations in particular, are very loud about problems with the other utility services; water and electricity. But they say very little about the daily problems we face trying to make calls on our mobile phones; and it is not as if people do not complain about the problems they face – the call drops, speech mutation, calls not going through, network congestion, wrong voice prompts, no coverage and all the others. There is also the dysfunctional broadband and snail-pace wireless internet services. Due to the age-old network challenges, we lose money directly and indirectly everyday, and sometimes we even lose valuable business and social relationships. The telecom operators make a boast of the ‘supersonic speed’ of their wireless dongles, but our reality is that these dongles are so slow and they suck credit so fast. As for broadband, the least said about it the better.